Report an Issue
Help us improve Big Mumbai Game by reporting any issues, bugs, or problems you encounter
Need Immediate Help?
For urgent issues, contact us directly through these channels
Email Support
Send us a detailed email about your issue. We'll respond within 2 hours with a solution.
📧 support@bigmumbaiwin.com
⏱️ Response within 2 hours
📋 Detailed solutions
🚨 Critical issues prioritized
Report an Issue
Fill out the form below to report any issues, bugs, or problems you've encountered
Issue Report Form
Please provide as much detail as possible to help us resolve your issue quickly
Common Issues & Solutions
Quick solutions for frequently reported issues
Game Not Loading
If games are not loading properly, try these solutions:
- • Clear your browser cache and cookies
- • Disable browser extensions temporarily
- • Try using a different browser
- • Check your internet connection
- • Refresh the page (Ctrl+F5 or Cmd+Shift+R)
Payment Issues
For payment-related problems:
- • Check your bank account balance
- • Verify your payment method details
- • Contact your bank if transaction is pending
- • Try a different payment method
- • Check for any bank restrictions
Slow Performance
If the platform is running slowly:
- • Close other browser tabs
- • Restart your browser
- • Check your internet speed
- • Clear browser cache
- • Try using incognito/private mode
Account Issues
For account-related problems:
- • Try resetting your password
- • Check your email for verification links
- • Clear browser data and try again
- • Use the "Forgot Password" feature
- • Contact support if issues persist
Response Time Guarantee
We're committed to resolving your issues quickly and efficiently
Critical Issues
Response within 1 hour
High Priority
Response within 4 hours
Standard Issues
Response within 24 hours